The following Terms and Conditions of Service that applies to all services and solutions provided by Palment. It is expected that clients read these term & conditions before making any purchase of any of our services. All work is carried out by Palment on the understanding that the client has agreed to our terms and conditions.
Copyright is retained by Palment on all design work including words, pictures, ideas, and illustrations unless specifically released in writing and after all costs have been settled. If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of Palment, unless specifically agreed in writing.
Palment will provide the customer with a written estimate or quotation of delivering any service/ solution by email, text or in hard copy. The customer is to indicate acceptance of the quote or request a review via email, text, or call. Without the acceptance project estimate or quotation, Palment will not regards your project.
The 70% deposit is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours. Also for project cost below N10, 000, the client is expected to pay total sum before we can proceed with the project.
The client is required to supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount of time.
All text copy has to be in MS-Word document or other wording editing programs. The client is also expected to properly review the copy before sending it us to reduce number of review. Where the client fails to supply us the materials, and that prevents the progress of the work, we have the right to invoice the client for any part or parts of the work already completed.
We shall supply client’s high resolution images/ PDF of designs for printing purposes. The raw design files belong to Palment. Charges for design work do not cover the release of our copyright design source files, including but not restricted to Adobe indd, psd, AI, png, cdr or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.
We offer customers the opportunity to make revisions to their design/website content. However, we have the right to limit the number of revisions to a reasonable amount and we may imply additional cost if you make a changes to the original design specification. Our website development phases are flexible and allow certain variations to the original specification. However any major deviation from the specification will be charged based on the scope of work.
Each design/ development project has a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from the client and be made available on a daily basis in order to speed-up the feedback process. Palment will only accommodate review(s) from such appointed personnel and no one else.
On completion of the work you will be notified and have the opportunity to review your work. You must notify us in writing via email, text or in hard copy of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be considered to have been approved. Once approved, or considered approved, work cannot subsequently be rejected and the contract will be deemed to have been completed and the 30% balance for the project price will become due.
If you reject any of our work within the 7-day review period, or not approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we come to the realization that you have been unreasonable in the rejection of the work, we will consider such project satisfactory & delivered and will take measures to recover the balance payment.
Upon completion of any project, the client is to pay the balance immediately. However, if it a website design project, the client is expected to make payment of the balance within 7-day review period, and after which we will send you invoice for the 30% balance of the project. Payments may be made through Cheque (NOT DEPOSITED CHEQUE), Transfer, or in Cash. Palment will only release final design or publish of website to the clients hosting account after receiving the balance for the project.
Proving text, images, graphics and other data to Palment for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.
Any artwork, images, or text supplied and/or designed by Palment on behalf of the customer, will remain the property of Palment and/or its suppliers unless otherwise agreed in writing. A license for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose. Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing license fees or fees for upgrades are the responsibility of the client.
Should Palment, or the customer supply an image, text, video, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have copyright or royalty usage limitations, the customer will agree to allow Palment to remove and/or replace the file on the site. The customer agrees to fully indemnify and hold Palment free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permission.
Once you have paid us in full for our work we grant to you a license to use the website and its related software and contents for your business needs.All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.
Palment will not be held responsible for any and all damages resulting from such claims. Palment is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Palment responsible for any such loss or damage.
Any indication given by Palment of any project’s duration is to be considered by the customer to be estimation. Palment cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that funds are received by Palment for the initial payment or by date confirmed in writing by Palment.
The client agrees to allow Palment all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.
The customer also agrees to allow Palment access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions. The customer agrees to supply Palment with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.
Palment considers a project completed upon receipt of the balance payment as agreed and acknowledges email or text of project delivered. Any futher adjustment or redesiging might be considered as a new project, and will charged based on work to done
Palment requires that a template is approved by the customer before coding or designing the real website. Once the template(s) for the web site are approved by the customer, coding and designing will commence; any changes to navigation items, colours, structure or content that requires changes to the template will incur an additional charge. Palment will develop client’s website on our own platform. And after all development, revisions and full payment is made, we will then transfer such website to the client server.
Once website design is complete, Palment will provide the customer the opportunity to review the work. Palment will make one set of minor changes at no extra cost within 7 days of the start of the review period. Minor changes include images, small textual changes and small adjustments to placement of items on the page. It does not include changes to many or all images, colour schemes or any navigation features. Any minor changes can be notified to Palment by e-mail, text or call.
Palment will consider that the client has accepted the original draft, if no notification of changes is received in writing, text or call from the customer, within 7 days of the start of the review period.
Palment is not website hosting company, but we partner with top hosting companies to offer affordable and reliable hosting services to our clients. However, if the client already has a hosting plan, we will review it and offer advice where necessary. We will work with your hosting if it in the right order. We can also request you to change the hosting service/ package if consider such service unsuitable for the project because of poor service, lack of bandwidth or in any other way insufficient to support the website.
If we purchase a hosting plan for the client, Palment has full control of hosting and will only transfer such hosting plan on its expiring is need. For any reason the client want to change the hosting plan bought by us, the client is expected to do so at their own cost. Also Payment will invoice the client for yearly renewal of the hosting. If the client refuse or didn’t renew the hosting plan, the hosting company will suspend such website and delete its content. Palment is not accountable for the loss of file and contents on this regard.
Palment cannot guarantee the availability of any domain name. Palment can only help client confirm the availability of the domain and then make purchase on behave of the client where necessary. Also, for privacy/ ownership purposes, we advise clients to buy their domain personally.
If we purchase a domain name on your behalf, we retain the right to such domain and can only be transfer on a written request. Though we cannot detect what kind of emails and tractions client do via their domain name and hosting, any unethical practices by clients, Palment won’t be held accountable in such regards, rather the client will answer in such cases.
The client is responsible for backing up his/ her website and other material product if the client bought the hosting packages. Unless such task is contracted to us at an agreed monthly or yearly fee. Palment will be liable for restoring any client data or client websites if data loss arises out of a negligent act or omission by us.
Palment is not liable to loss of website content and file as a result of client refusal to renew hosting service. If Palment decides to keep a backup in such cases, the client is expected to pay a would agree fee before we can release or restore such website or file.
Palment is not granting you of ranking top on search results, unless it included in the project scope. However, we ensure that website is build base on best SEO principles which will enhance your website’s search engine ranking. If you want to improve your website’s ranking, you will have to subscribe SEO packages. You can contact our support team to discuss your SEO needs.
The customer agrees to allow Palment to place a small credit on printed material exhibition displays, advertisements and/or a link to Palment own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The customer also agrees to allow Palment to place websites and other designs, along with a link to the client’s site on Palment’s own website for demonstration purposes and to use any designs in its own publicity and portfolios.
Palment will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
Palment also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that Palment does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow Palment to remove the contravention without hindrance, or penalty. Palment is to be held in no way responsible for any such data being included.
Palment shall be entitled to suspend and cancel any services rendered to clients on the following basis.
Palment makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Palment will not be held responsible for any and all damages resulting from products and/or services it supplies.
Palment is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure.
The customer agrees not to hold Palment responsible for any such loss or damage. Any claim against Palment shall be limited to the relevant fee(s) paid by the customer. Palment reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Palment will not knowingly perform any actions to contravene these and the client also agrees to be so bound.
The client is responsible for complying with all relevant laws relating to e-commerce, and to the full extent permitted by law will hold harmless, protect, and defend and indemnify Palment and its subcontractors from any claim, penalty, tax, tariff loss or damage arising from your or your clients’ use of Internet electronic commerce.